Terms & conditions

Ordering terms

1. The range of terms and validity

1.1. The terms are valid between the person (hereinafter Customer) and the webpage www.mycityhotel.ee (hereinafter My City Hotel online booking engine) owner My City Hotel OÜ (hereinafter My City Hotel) for the legal relations while purchasing products and services via My City Hotel online booking engine.

1.2. Purchasing services and products via My City Hotel online booking engine there are legal acts of the Estonian Republic regulating the legal rights in addition to current terms and conditions.

1.3 The transactions made at the online booking engine must be made by a capable person at least 18 years of age. If the transaction is made by the person not according to the regulations, the person who’s bank account or credit card is used will be responsible for the transaction.

2. Price

2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic.

2.2. The price of transportation may be added to the price according to the selected mean of delivery.

3. Payment for the product

3.1 The product selected by the customer from the e-store must be paid in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the service provider of the e-store.

3.2 The amount shown in online booking engine can be made through the internet banks of Swedbank, SEB, Nordea, Danske, LHV or Krediidipank as well as Visa and MasterCard debit and credit payments.

Straight after completing the payment by bank transaction or card transaction, the customer must push the button “back to the vendor” in order to confirm the transaction.

4. Cancellations

4.1. Cancellation rules vary depending on the rate at which you made your booking, read the detailed rate description carefully. Unless the rate you have chosen has different rules, cancellations can be made up until 4 p.m. on the day of arrival. If you fail to arrive without canceling in advance or if you cancel after 4 p.m. you will be charged for one night. If the hotel has incurred costs specifically related to your booking, you must reimburse these.

4.2 Payment in advance is required for certain room rates. Read the detailed rate information. The amount prepaid will be deducted from the final bill. If you cancel the room after the cancellation deadline, the hotel is entitled to retain the booking fee/advance payment.

5. Confidentiality

5.1 All personal information provided while making a purchase in the online booking engine are confidential and are treated by the requirements of the law of personal information. My City Hotel does not give out personal information to third parties without the consent from the customer.

6. Miscellaneous

6.1 All complaints regarding the purchase from the online booking engine between the customer and My City Hotel will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection or to Harju County Court. In case of complaints and questions not brought out in current terms and conditions the legal acts of Estonian Republic will be used.


My City Hotel OÜ
Reg.nr: 11984040
KMKR: EE101405575
Vana Posti 11, Tallinn, Estonia
Bank account:
IBAN code:
SWIFT code:
Phone:+372 6220 900
Web: www.mycityhotel.ee

This website uses cookies to improve performance and enhance your user experience. If you’re comfortable with this, just continue using the site as normal. Read about cookies and privacy policy details. Accept