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Best Rate Guarantee

Book with Confidence. You are getting the best rate. Guaranteed.

Worried that there is a better rate out for My City Hotel but tired of site-hopping looking for it? Well, at you can Book with Confidence and rest assured that you are getting the best rate available. We want you to be so confident that we guarantee you will not find a better rate – anywhere!

If you do happen to find a better rate for My City Hotel on a competing web site after booking on, please read the terms and conditions of the best rate guarantee below and then proceed to our online form and we will meet the lower rate and give you an extra 10% off along with our promise to prevent it from happening again!

Terms and Conditions

Deadline to claim: Claim must be submitted on Best Rate Guarantee online form within 24 hrs after the booking, but at least 48hrs prior to check-in (18:00, CET+1). No other written requests will be accepted.

Time to review: My City Hotel will send you a confirmation email within 48 hrs of your claim submission. Please keep this email for your records.

Rate Rules: The lower rate must be for the same room and bed type and for the same date(s). If a multiple night stay is booked, the average rate of each night is evaluated and this average rate is compared with the average rate evaluated for the comparison rate, the same number of people and listed in the same currency*.

Burden of proof: You do not have to book a room on the competing website. You must prove your claim by inserting a functional link (a screenshot/print screen may be required in the case of a faulty link).

Competing Web Site: The guarantee applies to publicly available rates on competing web site** and must be viewable, available and bookable. The Best Rate Guarantee does not apply to websites that do not reveal the hotel name and location (auction or opaque web sites) or to group rates, corporate rates, wholesale rates, affinity/association rates, rates quoted in direct mail or electronic solicitations, or rates which are part of a travel package do not qualify.

Validity and refund: The lower rate and discount should be applied at check-out. In the case on non-refundable rates booked on a refund for the surplus should be paid out to you at the time of check-out. If, for any reason, the lower rate is not honoured at the hotel at checkout you must contact the hotel reservation department within 30 days of the conclusion of your stay and provide the confirmation email from the hotel for your claim. The Customer Service Specialist may request your checkout folio (The receipt of your bill) from the hotel. Upon validation of the same, you will receive a refund for the rate difference.

Void if: Void where by law or other occurrences outside of the control of My City Hotel. My City Hotel reserves the right to modify, alter, suspend or terminate this Guarantee at any time without prior notice at its sole discretion.

Governing law: Any disputes arising out of or related to the site shall be governed by and construed and enforced in accordance with the laws of the Republic of Estonia.


* If the Comparison Rate is in a different currency from the My City Hotel’s rate, staff member of hotel will convert the Comparison Rate into the same currency as the rate offered on the The currency exchange rate to be applied will be based on the exchange rate at the time of making the original reservation on the My City Hotel web site.

**For the purposes of the Book with Confidence Guarantee a competing web site is defined as a web site that is not owned by My City Hotel.

Fill out the form below and we will meet the lower rate and give you an extra 10% off along with our promise to prevent it from happening again!



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